Troubleshooting

Fixes for common issues with login, connections, and publishing.

Practical steps for the most common issues. If none of these help, see Contact Support.

I can't log in (magic link)

Keryo uses a passwordless magic link.

Enter your email and request a link.
Check your inbox — and your spam/junk folder.
Open the link on the same device/browser where possible.
If the link expired, request a new one.
GitHub login is also available as an alternative.

Only LinkedIn and X are live today; other networks are coming soon, so connecting them isn't available yet.

Make sure you're in the correct client workspace.
Start the OAuth connect flow again and approve all requested permissions.
If a stale connection is blocking you, disconnect ("forget") the provider and reconnect.

[Screenshot: Connect account flow for LinkedIn / X]

A post failed to publish

Open the post and check its status.
Use Retry to attempt publishing again.
Confirm the target account is still connected.

Publishing is rate-limited. If you're sending many posts quickly, wait a moment and retry.

A scheduled post didn't go out

Check the scheduling calendar for the post's status.
Verify the connected account is still authorized.
If it failed, use Retry to publish it.

I can't access analytics

Per-platform analytics requires the Studio plan or higher, and is available for the live networks (LinkedIn and X).

Check your plan on Plans & Pricing.
Upgrade from Managing Your Subscription.

I've hit my workspace limit

Each plan caps client workspaces: Freelance 3, Studio 10, Agency 30.

To add more, upgrade your plan.
Or delete a workspace you no longer need to free up a slot.

FAQ
Contact Support

Last updated 3 months ago