> For the complete documentation index, see [llms.txt](https://ovion-studio.gitbook.io/keryo-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ovion-studio.gitbook.io/keryo-docs/support/troubleshooting.md).

# Troubleshooting

Fixes for common issues with login, connections, and publishing.

Practical steps for the most common issues. If none of these help, see [Contact Support](/keryo-docs/support/contact.md).

## I can't log in (magic link)

Keryo uses a **passwordless magic link**.

1. Enter your email and request a link.
2. Check your inbox — and your **spam/junk** folder.
3. Open the link on the same device/browser where possible.
4. If the link expired, request a new one.
5. GitHub login is also available as an alternative.

## A social account won't connect

Only **LinkedIn** and **X** are live today; other networks are **coming soon**, so connecting them isn't available yet.

1. Make sure you're in the correct **client workspace**.
2. Start the OAuth connect flow again and approve all requested permissions.
3. If a stale connection is blocking you, disconnect ("forget") the provider and reconnect.

> *\[Screenshot: Connect account flow for LinkedIn / X]*

## A post failed to publish

1. Open the post and check its status.
2. Use **Retry** to attempt publishing again.
3. Confirm the target account is still connected.

{% hint style="info" %}
Publishing is **rate-limited**. If you're sending many posts quickly, wait a moment and retry.
{% endhint %}

## A scheduled post didn't go out

1. Check the scheduling **calendar** for the post's status.
2. Verify the connected account is still authorized.
3. If it failed, use **Retry** to publish it.

## I can't access analytics

**Per-platform analytics** requires the **Studio** plan or higher, and is available for the live networks (LinkedIn and X).

* Check your plan on [Plans & Pricing](/keryo-docs/account-and-billing/plans-and-pricing.md).
* Upgrade from [Managing Your Subscription](/keryo-docs/account-and-billing/managing-your-subscription.md).

## I've hit my workspace limit

Each plan caps client workspaces: **Freelance** 3, **Studio** 10, **Agency** 30.

* To add more, **upgrade** your plan.
* Or delete a workspace you no longer need to free up a slot.

## Related

* [FAQ](/keryo-docs/support/faq.md)
* [Contact Support](/keryo-docs/support/contact.md)